Privacy Policy

At Royal Sri Lanka Gems, we prioritize the protection of your personal data. We collect information necessary to fulfill orders, provide support, and improve your browsing experience:

• Personal Details: Name, email address, phone number, and billing/shipping address provided during checkout or inquiries.
• Payment Information: Financial transactions are processed via secure third-party payment gateways; we do not store full credit card details on our servers.
• Technical Data: IP address, browser type, and device details automatically logged via cookies for analytics and site security.

• Order Fulfillment: To process payments, issue lab certificates, and ship purchases through courier services.
• Customer Support: To respond to inquiries regarding gemstone specifications, shipping status, or returns.
• Legal Compliance: To comply with Sri Lankan gem export regulations and international trade laws.

We do not sell or rent your personal information. Data is only shared with trusted third-party service providers (e.g., shipping carriers like EMF, payment processors, and gem testing laboratories like LGL GemLab) exclusively to complete your requests.